Frequently Asked Questions
How often are the statuses updated on your website?
Daily
Can I pay my invoice outside of this website?
Yes, we accept payment via zelle, check mailed to the address on the invoice, ACH deposit, wire transfers, and we can take credit cards by phone. Email: sales@ftlwarehouse.com
What if I'm having trouble logging in?
Email sales@ftlwarehouse.com for support
What do I do if my shipment is delayed?
Email sales@ftlwarehouse.com for support
How do I submit a claim?
Email sales@ftlwarehouse.com for a list of items needed. We will file the claim for you.
How do I submit a billing dispute?
Email sales@ftlwarehouse.com with your packing list, commercial invoice, website listing proof for dispute, pictures, any supporting evidence or documents.
How do I receive a proof of delivery?
Email sales@ftlwarehouse.com any POD request and we will send it once available.
How do I book a quote?
Email sales@ftlwarehouse.com your pick up full business name, address, hours including lunch break, any release #'s, contact person name… same for consignee. We will email you back a quick BOL and book the carrier.
What if I can't track my shipment?
Your pro tracking# also works on carrier's direct websites, for example you can google R+L Carriers tracking and enter the pro#'.